Covid-19 T&C's
Starting from 1st June 2020
We are now operating strictly under the following conditions to help keep everyone safe:
All bookings must be made through our website at: www.bounce-a-roo.co.uk
Please note we will not be able to hire to you if anyone who will be using the bouncy castle is showing, or in the 14 days before the party, has shown any signs of the coronavirus.
1. We will only hire to secure back gardens of houses and only members (e.g. children) of that SINGLE household are allowed on our equipment. Under no circumstances must you invite other family members not living with you or neighbours, friends etc round to play on our equipment.
2. You must stay indoors while we set up and collect our equipment.
3. Regrettably, we cannot carry equipment through your home. We must have clear access to your BACK garden (e.g. through a side entrance or back-gate, or temporary removal of a fence panel).
4. Our equipment will be professionally and carefully cleaned and sanitised before it is delivered to you.
5. If you do NOT have an outdoor socket, then your own 13 amp extension lead will need to be plugged in and put outside for us to plug into before our arrival.
6. Payment must be made online to avoid contact – and regrettably we cannot accept cash. If you need to pay by BACS, let us know.
7. If anyone at the party (or who shares the same household) has any symptoms of COVID-19 or starts to develop symptoms during the hire then the use of the inflatable must cease and we must immediately be informed of this.
8. After collection, our equipment will be taken back to our premises and thoroughly cleaned and sanitized with industrial anti-bacteria and disinfectant. We then leave them in storage for a minimum of 3 days before being hired again and our vehicle will also be sanitised
9.You will be required to sign our Terms and Conditions, and acceptance of the general safety requirements when making your booking.
10. Please note that when we arrive at your house, all adults and children must be indoors and likewise on collection, all adults and children need to be indoors. Delivery/collection times will be arranged beforehand, at a mutually convenient time, and the party must be finished with everyone indoors when we collect.
11. Strictly no overnight hires on any of our inflatables.
12. Any hire times that usually include ball pond balls WILL NOT come with these included during this outbreak. The price of hire will not change.
13. Soft Play is NOT available for hire during the outbreak. We will update the website and allow for these to be hireable again when it is deemed safe to do so.
We want to reassure our customers that we are taking every precaution to maintain a hygienic and safe environment.
We will only be taking bookings for BACK garden hires only and will continue to operate social distancing measures.
Only private parties for you and your family in the SAME household are allowed. If any children outside of your immediate household enter your garden to play on the inflatable, it’s absolutely essential that they be asked to leave your premises immediately to avoid compromising our strict safety measures.
If you have any questions or concerns you can email us at: bounce-a-roo@hotmail.co.uk
Thank you for your co-operation and understanding at this difficult time.
As always, please stay safe.
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